Residential Care Industry Key Performance Indicators

The residential care industry has a high degreee of legislation that needs to be complied with. This is especially true of residential care of children where the DWP (formerly the DSS) is involved. Aged residential care is interesting as the residents are mostly very long term and for smaller care homes a small number of very ill residents can skew the care KPIs significantly. These KPIs are generally very slow to change so usually the most frequently they will need to be measured is monthly.

Financial KPIs

number effective full time staff employed / resident

£ wages / £ total expenses expressed as a %

total expense £ / resident

income received (broken down by government and private contributions) / resident

Aged Residential Care KPIs

number of falls

number of residents with continence issues

number of residents with weight loss/gain out side normal values for individuals

number of residents with diabetes

number of residents that receive a reasonable amount of exercise

number residents on 6 (or 12) or more medicines

% residents receiving a annual review of care

Child Residential Care KPIs

% of children in care who have been moved 3 or more times during the year (Targets are approximately 10%)

children Looked After who were in family placements (target 85%)

% of children leaving care at 16+ with at least 1 GCSE or GNVQ (target 70%)

% of children under 10 years old in foster care placed with foster patentss or in adoption (target 99%)

Human Resource KPIs

Average days sick / employee

Average days off work due to accidents / employee

% staff turnover – number effective full time staff leaving

Read more about KPIs in general.

Please get in touch with us to help measure your KPIs.